Frequently Asked Questions
How do I apply for an apartment?
You can apply online through the individual apartment community’s page on this website. Select the community you are interested in, review current availability, and follow the online leasing or application instructions. You may also contact the leasing office directly for help with the application process.
Are rental rates and availability updated online?
Rental rates and availability may change frequently and are subject to change without notice. For the most current pricing, availability, lease terms, and specials, please contact the leasing office for the community you are interested in.
What is included in rent?
What is included in rent varies by community and apartment home. Utilities, parking, pest control, trash service, amenity fees, renter’s insurance, and other charges may be billed separately. Please contact the leasing office for the most accurate and current details.
What lease terms are available?
Lease terms vary by community, apartment home, availability, and time of year. Please contact the leasing office for current lease term options.
Are pets allowed?
Many MRG apartment communities are pet-friendly, but pet policies vary by community. Breed restrictions, weight limits, pet fees, pet rent, and the number of pets allowed may vary. Assistance animals are reviewed in accordance with applicable fair housing laws and are not considered pets.
How do I schedule a tour?
You can schedule a tour by contacting the leasing office for the apartment community you are interested in. Some communities may also offer online tour scheduling, virtual tours, or self-guided tour options. Look for a pop-up in the bottom right corner of most of our property pages for assistance via Knock or EliseAI.
Do you offer virtual tours?
Most communities offer virtual tours, video tours, or 3D tours for select floor plans and amenities. Availability varies by community and apartment home. Please check the community’s property page or contact the leasing office for details.
How do I contact a leasing office?
Each apartment community has its own contact information listed on its property page, including the office phone number, address, and contact form. You can use the neighborhood pages on our website to find the community you are interested in and connect with the appropriate leasing team.
What documents or information do I need to apply?
Application requirements may vary, but applicants are generally asked to provide personal contact information, identification, income or employment information, rental history, and authorization for screening. Additional documentation may be requested as part of the application review process.
Is renter’s insurance required?
Renter’s insurance requirements vary by community and lease agreement. Most properties offer insurance policies through Assurant that can be paid with your rent. Residents are also able to choose their own rental insurance that meets minimum liability requirements. Please contact the leasing office for the specific requirements at the community you are interested in.
Are furnished apartments available?
Furnished apartment availability varies by community. Please contact the leasing office to ask about current options or recommendations.
Are short-term leases available?
Short-term lease options may be available at select communities, depending on availability and current leasing policies. Please contact the leasing office for details.
How do I submit a maintenance request?
Current residents should submit maintenance requests through their resident portal or by contacting their community office. For emergency maintenance, residents should call the office and follow the emergency maintenance instructions.
What should I do for emergency maintenance?
For emergency maintenance, call your community office and follow the prompts for after-hours emergency service. Website contact forms, general emails, and non-emergency messages should not be used for urgent maintenance requests.
Are amenities available at every community?
Amenities vary by community and may include features such as swimming pools, fitness centers, clubhouses, laundry facilities, gated access, package systems, walking trails, or other conveniences. Amenities, hours, access, and availability may change due to maintenance, repairs, seasonal conditions, or operational needs.
How do I know which MRG community is right for me?
You can explore MRG apartment communities by location, name, and neighborhood. If you need help narrowing your search, visit our neighborhoods page and individual property pages to learn more. Contact the leasing office for the communities you are considering to schedule a tour. We also encourage you to explore available options showcased on our Facebook and Instagram pages.