MRG Community Offices Closed

February 18, 2021

Due to ongoing snow and ice conditions, our on-site apartment offices are currently closed, however, in most cases, phones are forwarded to emergency phone lines so we may continue to meet your emergency needs. If you are unable to reach us on the regular office phone line, please call the emergency phone number for your community. We are also monitoring email communications. 

We appreciate your patience during this history-making weather event which is limiting our maintenance services to emergency-only, and also limiting municipal and private-vendor services such as trash pick-up and pest control.

We urge residents to stay at home if possible and to use caution if you must drive. Please continue to implement the following best practices to reduce the risk of frozen pipes:

  1. Please watch for freeze warning signs at the entrance to your property, which will be put up and remain in place when the property manager anticipates that there is a possibility of extremely cold weather.
  2. Please make sure that your thermostat is not set any lower than 68 degrees when the temperatures outside are extremely low.
  3. Please leave kitchen and bathroom faucets (both hot and cold) dripping slightly.
  4. Please open your kitchen cabinet doors (under the sink) and the bathroom vanity doors (under the sink), so pipes can draw heat from the room.
  5. If you are currently out of town, please notify your property manager. Make sure your property manager has a key to your apartment. All the precautions in the world are not going to help if the manager has to break into your apartment to cut off the water to a broken pipe. Please remember that these precautions apply to both daylight and nighttime hours.
  6. Should you find that your apartment has no water, please notify your Property Manager. We may  need to request that you cut off the water in the apartment to reduce the possibility that a pipe will burst once the temperatures warm up and pipes thaw.

If you have any questions regarding these procedures, please do not hesitate to call your property manager. While we cannot guarantee that an apartment will not have frozen pipes, these precautions have proven to reduce the likelihood of frozen pipes.

As always, thank you for being a resident and for your cooperation.  Please stay safe and warm, and don’t hesitate to reach out to your individual property staffs in the event  that you have problems.


Categorised in: